Shipping policy
Delivery
We ship all our products within Europe. To guarantee fast, reliable deliveries, we rely on our transport partners Colissimo, Chronopost, DHL and Mondial Relay.
All orders are processed and dispatched within 24 hours (working days), with a tracking number communicated as soon as the order is processed, enabling you to follow your parcel in real time.
Last updated: March 24, 2026
Following feedback from our customers, we no longer offer delivery to pickup points for bulky items. Products such as hangboards hangboards stands hangboards too large to be accepted by certain lockers and/or pickup points. To avoid packages being redirected to unwanted pickup points, we have decided to offer only standard home delivery. Thank you for your understanding.
Delivery charges
| Shipping location | Pickup Point | Standard | Express |
| Metropolitan France, Monaco | 5€ | 10€ | 20€ |
| Germany | 3€ | 5€ | 20€ |
| Austria, Poland | - | 10€ | - |
| Andorra | - | 10€ | - |
| Belgium, Netherlands, Luxembourg, Italy, Portugal, Spain | 5€ | 10€ | - |
| Czech Republic, Sweden, Denmark | - | 10€ | - |
| Finland, Hungary, Ireland | - | 14€ | - |
| Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Greece, Faroe Islands, Latvia, Lithuania, Liechtenstein, Norway, Romania, Slovakia, Slovenia | - | 18€ | - |
| Switzerland, United Kingdom | - | 20€ | - |
| French Guiana, Guadeloupe, Martinique, Mayotte, Réunion, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon | - | 35€ | - |
| French Polynesia, Wallis and Futuna, New Caledonia | - | 50€ | - |
Returns Policy
We offer a 90-day return policy. This means that you have90 days after receiving your order to request a return.
Eligibility requirements :
To be eligible for a return, the item must be :
- In the same condition as you received it
- Not worn or used
- With original labels
- In its original packaging (product packaging + shipping box)
- With receipt or proof of purchase
How do I make a return?
To make a return (exchange or refund):
- Log in to your customer account using the email address you used to place your order on the yyvertical.com website. Go to the "Orders" tab and click on the order in question. Click on the "Request a return" button at the top right.
- Select the items you wish to return and the reason for your return. Confirm your request by clicking on the "request a return" button.
- After reviewing your request, we will send you a return label. Print it out and attach it to the outside of your package.
- Drop off the package at the nearest pickup point/post office. Your package will be shipped to our warehouses. You will be refunded upon receipt of the items and processing of your return by our teams.
Please note that returned products must be new, unused, and in their original packaging (product packaging + shipping box). Otherwise, wewe reserve the right to refuse or apply a discount to the refund for returned items that show signs of use, damage, or are in a condition that is incompatible with resale.
Are you experiencing a problem with the process or do you have a question? Contact us athello@yyvertical.com.
🚫 A ny package returned without prior request will not be accepted.
Damaged or incorrect items
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong product, contact us immediately at hello@yyvertical.com so that we can resolve the issue.
Exceptions and non-returnable items
Some items cannot be returned:
- Customized products (special orders, made-to-measure items)
- Personal care products
- Hazardous materials, flammable liquids or gases
- Promotional items
- Gift cards
If you have any questions about a specific item, please feel free to contact us at hello@yyvertical.com.
Exchanges
We do not offer direct exchanges. Please return your item for a refund and place a new order online.
If you wish to request an exchange, return shipping will be free of charge. You have 90 days to return one or more items from your order, with a limit of one free return per order, only for mainland France. You must return the products to us new, unused, and in their original packaging(product packaging + shipping box).
Log in to your customer account on yyvertical.com by following the procedure described above, or contact us at hello@yyvertical.com so that we can generate a return label to stick on your package, which you can then drop off at your nearest parcel drop-off point, depending on the carrier selected.
Once your package has been received at our warehouses and the return has been processed by our teams, we will refund you for the cost of the items in your order, excluding delivery costs (pickup point, standard, and express). We reserve the right to refuse or apply a discount to the refund for returned items that show signs of use, damage, or are in a condition that makes them unsuitable for resale.
The amount will be refunded to the original payment method used for the order and will be visible within 15 days after the return has been processed, depending on your bank.
14-day right of withdrawal (European Union)
If you reside in the European Union, you have a legal 14-day cooling-off period to cancel or return your order without justification.
Return conditions remain the same: unused item, with labels and original packaging, accompanied by proof of purchase.
Refunds
- Once your return has been received and inspected, we will inform you of the approval or refusal of the refund.
- If approved, the refund (only for items in the order, not shipping costs) will be made to youroriginal payment method within 10 business days.
- Processing times by your bank or credit card company may vary.
📅 If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@yyvertical.com.
💬 Need help?
If you have any questions about the delivery of your package or a return, please contact our customer service department directly at hello@yyvertical.com.
