Refund policy

EXCHANGE: 

  • The satisfaction of our customers is extremely important to us. If you wish to make an exchange, write to us at   info@yyvertical.com Items must be returned within 30 days of the date of purchase. The article must not be washed and must bear its original labels. Please also send us proof of purchase. Transport is your responsibility.


 

  • YYVertical is not responsible for items lost or damaged during return shipping. We recommend that you use a secure shipping method with a tracking number.

  • We reserve the right to refuse reimbursement of an item if it is not in new condition or if it is not packed in its original box.

  • We will notify you by email when we receive the package.



DEFECTIVE OR MISTAKEN ITEMS:
 

  • We will give you the packing and shipping instructions. If the item is defective, we will offer a replacement or refund of the item's price and original delivery charges.